Terms and conditions of sale
Information about us
GB Group 3D Decor Ltd is a private company registered in England and Wales under company number 12664350 and with its registered office at 11 Sunningfields Road, Hendon, London NW4 4QR
GB Group 3D Decor Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Prices
The price payable for the goods you order are set out on our website at the time you place your order, plus any charges for delivery where applicable. Occasionally an error may occur with our website and goods may be incorrectly priced, in which circumstances we will not be obliged to supply the goods at the incorrect price. We must receive payment for the whole of the price of the goods you order, and any applicable charges for delivery, before your order can be processed.
Payment
All of our goods and services are offered to you on a payment with order basis. Payment is accepted via PayPal or Credit/Debit card. We will only accept your order if it is accompanied by payment in full.
Products
We provide as much information as possible on our website in relation to the products we sell. This includes product images, videos in some cases, a description of the goods and any technical specifications. Products manufactured have natural colour variations and tones.
Delivery
We will deliver your order to any UK and EU address though lead times and sometimes prices will vary depending on the postcode. Our standard delivery sometimes uses a international carrier and in most cases you will receive your goods within 14 to 19 working days. For delivery outside Europe please contact us and we can provide you with a more accurate delivery price and lead time prior to your purchase. When your delivery arrives, please check it for shortages and damages and let us know of any shortages or damages within 72 hours but no longer than 14 days.
PLEASE NOTE that buyers from UK are responsible for paying import taxes.
The delivery vehicle must be able to park at the delivery address without committing a parking offence. If you know of any parking restrictions or problems, they must be made known to GB Group 3D Decor Ltd at the time of ordering.
Please also note that our delivery drivers do not unload your goods into your property or storage location. Therefore, you must ensure you have the appropriate personnel with you at the time of delivery to assist you in moving the goods to your desired location.
Our standard delivery terms state that we can inform you on the day or the day before delivery for the exact time of deliver. Our carriers typically deliver between the hours of 8am and 8pm. We cannot provide a specific time slot for your delivery, as the products we are providing are handmade and it takes different time to produce and deliver them.
Please do not book your installer on the day of delivery as we cannot guarantee the goods will arrive before 6 pm in the evening, in which case you would have paid for a trades person to wait around all day. Instead, we recommend that you do not book your installer until after you have received the goods. This also allows you to check the goods thoroughly and ensure you are happy with them before committing to keeping them and having them installed.
If a delivery is attempted on an agreed delivery date and the driver is unable to gain vehicular access or the buyer (or their representative) is not present to receive the goods, the buyer will be liable for any redelivery costs incurred.
We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
Receiving orders
It is essential that someone is present at the delivery address on the date of delivery to sign for the goods. Your signature represents a legal statement from you, the customer, that the goods have been received in good condition so it is essential that you inspect the goods thoroughly before signing for them. We will be unable to accept claims for damage if the goods have been signed for.
Cancellation
Under the Consumer Contracts Regulation 2013, you have the right to cancel your order for a full refund prior to the goods being dispatched. We recommend you contact us within 24 hours if you need to cancel your order for any reason. If the goods have been dispatched, you will still be able to cancel the order. However you will be liable for the delivery costs which will be deducted from your order upon receipt of the products back into stock. Where agreement has been reached on a cancellation, GB Group 3D Decor Ltd will refund all monies due by the same payment method within the next 30 days.
Returns Policy
Under the Consumer Contracts Regulation 2013, you have the right to cancel and return your goods for any reason, so long as written notification is provided within 14 days of receiving the goods. We recommend you contact us first by telephone and then provide written confirmation of your desire to cancel by email. If the goods do not meet the requirements the customer can return the received goods within 14 days (after the dates of receipt) providing that the goods and packaging are in the original condition in which they were received. It is your responsibility to return the goods with a courier of your choice and to cover the cost of this return. This also ensures you will be insured against any transit damage which occurs in the delivery of the goods back to GB Group 3D Decor Ltd, and if transit damage does occur, you will be able to make a claim for the value of the goods from the courier you used. You MUST return the goods within 14 days of receiving notification from GB Group 3D Decor Ltd to do so otherwise you will void your right to cancel. In most circumstances, we cannot arrange for the goods to be collected as we will not be insured against transit damage. However, in some cases, we may be able to collect the goods from you directly, but you will be required to pay for the cost of that collection. Please Note: If you refuse the goods at the point of delivery, this is equivalent to having them uplifted and will still be subject to the appropriate return costs.
Upon the receipt of the goods back into our warehouse and provided they are undamaged and delivered with the original packaging, we will issue a full refund for your order within a maximum of 14 days. All agreed refunds will be made using the same payment methods as used by the purchaser. Note: If you have paid extra for unloading the goods, this additional service charge is non-refundable.
Damages
In the event that the goods you receive from GB Group 3D Decor Ltd are damaged, you are entitled to refuse the goods upon delivery or have them collected by us and replaced at no extra cost. However, it is essential that you do not sign for the goods on delivery. We use a 3rd party haulage company to deliver our products and they require that you inspect the goods and sign for them as ‘Received in Good Condition’ at the point of delivery. This signature is legally binding and states that you have received the goods in good condition with no damages present. We will be unable to accept any damage claims for goods that have been signed for. Therefore it is extremely important that you check the goods thoroughly before signing for them. If you are unable to inspect the goods, for whatever reason, you must refuse them so that they can be re-delivered at a time when you are able to inspect them before signing. However, you will incur the additional cost of re-delivering the goods.
Manufacturer's damage and faults
Any manufacturer’s warranties are indicated on our website and if you have a manufacturing fault with your goods, you will in most cases be able to have them replaced so long as the fault occurs within the time period outlined in the manufacturer’s guarantee. We require you to take photos of the fault so that we can pass them onto the manufacturer and arrange for a replacement on the product.
Right to refuse
We reserve the right to refuse or cancel any order as we see fit and provide a full refund.
Amended Terms
We may revise these terms and conditions on occasion. Such revised terms and conditions shall apply to the use of our website from the date of the publication of the revised terms and conditions on our website. To ensure you are familiar with the current version please check our Terms & Conditions Page online regularly.